Episode 151: Subscription Analytics and Reporting with Melanie Stout of Optimized Payments, Jay Matthews of Yahoo and Melissa Shields of Dotdash Meredith
In today's episode, we dive into global payments and subscriptions, featuring insights from Melissa Shields, Executive Director of Payments and Strategic Operations at Dotdash Meredith*, Jay Matthews, Director of Global Payments and Subscriptions/Retention at Yahoo, and Melanie Stout, Head of Recurring Services at Optimized Payments.
Episode 150: Fraud and Chargeback Management with Christine Wade of Payment Operations Group, Mandi Grimm of Etix and Scott Adams of Fraud Deflect and CNPMentors
On this episode, we welcome Christine Wade, Co-Founder and Consultant of Payment Operations Group, LLC; Mandi Grimm, Director of Fraud Prevention of Etix; and Scott Adams, Founder and CEO of Fraud Deflect and CNPMentors. Together, we explore the complexities of chargeback management and fraud prevention. Each of them shares their expertise as we discuss current challenges and strategies in the industry.
Episode 149: Retention, Dunning and Revenue Recovery with Kristen Vandendriessche of Newfold Digital and Kevin Salerno of Optimized Payments
On this episode, we dive into retention and revenue recovery in subscription-based businesses with the help of our guests, Kevin Salerno at Newfold Digital and Kristen Vandendriessche at Optimized Payments.
Episode 148: Payment Processing Fundamentals with Melanie Stout of Optimized Payments and Brian Kehn of HomeServe USA
Join us in a compelling discussion with Brian Kehn, Vice President Operations and Director of Payments at HomeServe USA, and Melanie Stout, Head of Recurring Services at Optimized Payments. We explore essential aspects of subscription payment processing and offer practical insights for businesses in this sector.
Episode 147: Subscription Fundamentals Podcast Series Introduction with Josh Mathers of Rebar
We’re excited to introduce our new podcast series, Subscription Fundamentals. As the name implies, we will be diving into the essentials of the subscription business, including enrollment, billing, payments, fraud, chargebacks and more. Nick Fredrick will be joined on this series by co-host Josh Mathers, Vice President of Product at Rebar Technology, to guide you through the subscription process from the point at which your customer signs up for your product.
Episode 146: The Intersection of Data and Decision-Making with Brian Comiskey of the Consumer Technology Association
On today’s episode, we welcome Brian Comiskey, Director, Thematic Programs of the Consumer Technology Association. Brian delves into various topics including data-driven decision-making, cybersecurity and smart home innovations.
Episode 145: Cultivating Success in Online Retail with Neil Dudley of Pederson's Natural Farms
In this episode, we talk with Neil Dudley, Vice President of Pederson’s Natural Farms, about the journey and challenges of transitioning from traditional business models to a direct-to-consumer and subscription-based approach.
Episode 144: Pioneering a Revolution in Flossing with Samantha Coxe of Flaus
Samantha Coxe, Founder and CEO of Flaus, shares her unique journey from being a mergers and acquisitions attorney to spearheading innovation in oral care with the world's first electric flosser.
Episode 143: Redefining Puzzles With Creativity and Business Acumen with Kaylin Marcotte of JIGGY
Join us on the latest episode as we talk to Kaylin Marcotte, Founder and CEO of JIGGY. Kaylin delves into her journey of creating a puzzle brand with a unique subscription model, blending art and business.
Episode 142: Crafting a Blooming Business with John Tabis of The Bouqs Company
On this episode, we’re joined by John Tabis, Founder and Chairman of the Board of The Bouqs Company. John shares his start-up journey, including the decision to build his technology platform to offer customers a unique and flexible subscription model.
Episode 141: Driving Growth in E-Commerce with Sasha Siddhartha of Thrive Market
On this episode, we talk with Sasha Siddhartha, Co-Founder and CTO of Thrive Market, delving into the growth, strategies and technological innovations propelling the e-commerce grocery platform. We discuss the shift in consumer behavior, the emphasis on personalized shopping experiences and how AI and large language models are setting the stage for a revolutionary leap in online retail.
Episode 140: Harnessing the Power of Community with Lloyed Lobo of Boast
On this episode of Subscriptions: Scaled, we delve into an insightful conversation with Lloyed Lobo, Co-Founder and Board Member of Boast and Co-Founder of Traction. Lloyed sheds light on the immense power of community in business. He talks about how brands evolve and the crucial role of human connections and addresses the nuances of building a community-driven brand.
Episode 139: Building Authentic Brand-Influencer Relationships with Bradley Hoos of The Outloud Group
On this episode, we explore influencer marketing with Bradley Hoos, CEO of The Outloud Group, a leading agency in the influencer and content marketing space. Bradley shares invaluable insights into brand partnerships, risk management and the future landscape of influencer marketing.
Episode 138: Exploring the Software and Fintech Landscape with Roi Ben Daniel of Received
In this episode, we sit down with Roi Ben Daniel, the Founder and CEO of Received. Roi shares valuable insights into the world of software and fintech, discussing everything from the evolution of SaaS to the future of AI in finance. Join us as we dive into the trends and challenges shaping the finance and software industries.
Episode 137: Brewing Authenticity in E-Commerce with Shunan Teng of Tea Drunk
On this episode, Shunan Teng, CEO and Founder of Tea Drunk, discusses the authentic world of Chinese tea. She offers a glimpse into the blend of passion and business that has brewed the success of Tea Drunk, while also sharing her fascinating knowledge of Chinese tea culture.
Episode 136: Tackling International Expansion Challenges with David Pinkus of Pvolve
On this episode, we sit down with David Pinkus, Chief Technology Officer of Pvolve, as he navigates the challenges of international expansion and the intricacies of online platforms like Shopify. David offers insights into the growth and adaptation strategies that have defined Pvolve’s journey.
Episode 135: Building a Pet-Centric Brand with Chad Kauffman of Kitty Poo Club
On today’s episode, Chad Kauffman, Co-Founder and the driving force behind Kitty Poo Club, shares his journey and insights into the world of subscription-based businesses, particularly in the pet industry. For pet lovers and entrepreneurs alike, this discussion is an insightful glimpse into optimizing product delivery and the art of evolving to meet the demands of the customer.
Episode 134: Unlocking Success in Learning Subscriptions with Guilherme Martins at Sandbox Experiences
On this episode, we talk to Guilherme Martins, CEO of Sandbox Experiences, a London-based group operating a network of learning businesses featuring 18 different brands.
Episode 133: Uncovering Genuine Customer Interest with Benjamin Katz of Happy Head
On this episode, we sit down with Benjamin Katz, Chief Executive Officer at Happy Head. Our discussion takes us on a journey through the intricacies of starting a venture, discerning between genuine market demand and mere vocal enthusiasm, as well as giving some invaluable pointers
Episode 132: Leading Toy Sustainability with Catherine Bhattachar at Tiny Earth Toys
On this episode, Catherine Bhattachar, Chief Operating Officer at Tiny Earth Toys, provides insights into the innovative and environmentally-conscious business model that sets their brand apart in the toy industry. Utilizing a subscription service, Tiny Earth Toys is at the forefront of sustainability by counteracting toy waste and offering families a more eco-friendly approach to children’s play.